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FAQ
If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.
Absolutely. If you find the same product at a lower price from an authorized dealer, let us know. We'll do our best to match it, just send us a link or quote before placing your order.
You can reach our team via email, live chat, or our contact form. We respond to most inquiries within 24 hours, and we’re always here to help with product questions, order updates, or setup guidance.
Planning a glamping resort build?
We’ll help you choose structures that fit your site, climate, and guest experience — and can share contractor recommendations for site prep and installation.
Contractor referrals are provided as a courtesy. Contractors are independent third parties; customers should vet licensing, insurance, and suitability for their project.
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Do you offer free shipping?
Yes, we offer free shipping on all orders within the continental U.S. Some remote areas may incur a surcharge, but we'll always let you know before processing.Yes, we offer free shipping on all orders within the continental U.S. Some remote areas may incur a surcharge, but we'll always let you know before processing.
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