Do you offer free shipping?

Yes. Many of our products ship with complimentary delivery to most U.S. locations. Because some items are oversized or require freight delivery, shipping details may vary by product and location. All applicable shipping information is provided prior to checkout.

How does freight delivery work for large items?

Large items ship via freight and are typically delivered curbside to your driveway or loading area. Residential deliveries are scheduled by the carrier once the shipment reaches the local terminal. For a full overview of delivery, inspection, and returns, see our What to Expect with Large Orders guide.

What should I expect when ordering a large outdoor structure?

Large or made-to-order items may require additional lead time, freight coordination, and inspection at delivery. These steps help ensure your order arrives safely and ready for use. For details on timelines, delivery, and receiving your order, see our What to Expect with Large Orders guide.

Do you have a price match policy?

Yes. We strive to offer fair, competitive pricing across our collection. If you find a lower advertised price from an authorized retailer on the same product, let us know and we’ll be happy to review and match it.

How can I get in touch with customer support?

You can reach our team via email, live chat, or our contact form. We typically respond within 24 hours and are happy to help with product questions, order updates, or setup guidance.

Do you offer support for glamping resort builds & businesses?

Yes. If you’re planning a glamping resort or multi-unit build, we can help you select structures suited to your site, climate, and guest experience—and may share contractor recommendations for site prep and installation.

Contractor referrals are provided as a courtesy. Contractors are independent third parties, and customers should independently verify licensing, insurance, and suitability.