SHIPPING & DELIVERY POLICY

Last updated: January 15, 2026

This Shipping & Delivery Policy explains how orders placed on www.skycampsupply.com are processed, shipped, delivered, and inspected.

Sky Camp Supply partners with trusted manufacturers and logistics providers. Many products ship directly from our suppliers. Because we offer large, specialty, and made-to-order items, shipping methods, delivery timelines, and handling requirements may vary by product.

1. Shipping Destinations

We ship to the 48 contiguous United States. Select products may also be available for delivery to Alaska, Hawaii, U.S. territories, or international destinations depending on product size, supplier limitations, and carrier availability.

International customers may place orders; however, international shipping terms, delivery timelines, and handling requirements differ from U.S. orders. International shipments may require a custom shipping quote and are subject to additional restrictions.

Certain oversized or freight-only items may be restricted to U.S. delivery only. If an item cannot be shipped to your location, we will contact you with available options, including cancellation and refund where applicable.

2. Shipping Costs

Free Shipping (48 Contiguous U.S. States). We offer free standard shipping on U.S. orders of $200 or more within the 48 contiguous states, unless otherwise noted on the product page.

Free shipping applies to standard curbside freight delivery or standard parcel delivery only. Optional services such as white-glove delivery, inside placement, debris removal, or installation are not included unless explicitly stated.

Remote or limited-access locations may incur additional carrier fees. If applicable, we will communicate this prior to shipment whenever possible.

Alaska, Hawaii, U.S. Territories, and International Orders
Shipping costs are calculated at checkout when available or provided via custom quote for oversized or specialty items.

3. International Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in product prices or shipping fees. Sky Camp Supply does not control or collect these fees.

4. Order Processing & Lead Times

Standard Processing
Most in-stock, small-parcel orders are processed within 1–3 business days, Monday through Friday (excluding holidays).

Supplier-Direct Fulfillment
Many items ship directly from our suppliers. Processing times vary by product and supplier.

Custom or Made-to-Order Items
Large or made-to-order items may require extended lead times, typically 1–3 weeks or longer, depending on production schedules. Estimated lead times are provided on product pages or at checkout when available.

5. Shipping Methods & Carriers

We work with reputable carriers including UPS, FedEx, USPS (select shipments), and LTL freight carriers for oversized or heavy items.

Shipping method is determined by the product, destination, and supplier fulfillment requirements.

6. Delivery Estimates

All delivery timelines are estimates only, not guarantees. Delays may occur due to weather, carrier disruptions, customs clearance, supply chain issues, or manufacturer lead times.

General lead time reference ranges when items are in stock:

  • Small-parcel shipments: typically ship within 1–3 business days
  • Large or custom items: often ship within 1–3 weeks
  • Freight (LTL) shipments: delivery timing depends on carrier appointment scheduling

7. Freight Delivery Policy (LTL Shipments – Continental U.S. Only)

This Freight Delivery Policy applies to oversized or heavy items shipping via LTL freight within the 48 contiguous United States.

Most freight products ship on standard pallets. Freight shipment is required when items are too large or too heavy for standard ground delivery. All freight deliveries require access for a delivery truck, typically a semi-truck and trailer.

If you live in a limited-access area or outside standard delivery zones, it may be necessary to pick up your shipment from the nearest freight terminal. Sky Camp Supply is not responsible for additional fees associated with limited access locations or terminal pickup requirements.

Delivery Appointments
After your order ships, the freight carrier will contact you to schedule a delivery appointment. A valid phone number is required at checkout. Residential freight deliveries require an appointment and will not be delivered without confirmation.

Estimated delivery dates shown on the website are not guaranteed for freight shipments due to appointment scheduling requirements. Do not make delivery arrangements until the carrier confirms your appointment.

Curbside Delivery
Freight deliveries are curbside only. The driver will deliver the shipment to the curb or driveway. Customers are responsible for moving the item onto their property.

Liftgate & Additional Services
Liftgate service may be included or available depending on the shipment. White-glove delivery, inside placement, unpacking, debris removal, or installation are not included unless explicitly stated on the product page and may require additional fees and scheduling.

8. Inspection Upon Delivery (Important)

You are responsible for inspecting your shipment at the time of delivery.

If visible damage is present:

  • Note the damage clearly on the carrier’s Proof of Delivery (POD)

  • Take photos of the packaging and damage

  • Unpack the item in the driver’s presence whenever possible

If damage is noted, refusal of delivery is often recommended. Damage not noted on the POD may limit available remedies. By signing the POD without notation, you accept the shipment in its delivered condition.

9. Reporting Damage, Defects, or Non-Conforming Shipments

2-Day Reporting Window
All damage, defects, or non-conforming shipments must be reported within 2 days of delivery.

Reports must include:

  • Order number

  • Photos of outer packaging, inner packaging, shipping labels, and the issue

  • Carrier exception or claim reference number when applicable

Failure to follow these steps may prevent us from filing a carrier or supplier claim.

10. Tracking & Order Status

Tracking information is emailed once your order ships. Please allow up to 48 hours after label creation for tracking updates to appear.

11. Address Accuracy & Undeliverable Shipments

Customers are responsible for providing accurate shipping and contact information, including a reachable phone number for freight deliveries.

Orders returned due to incorrect addresses, refusal not related to documented carrier damage, or failed delivery attempts may incur reshipment or return fees.

12. PO Boxes & APO/FPO Addresses

Freight carriers, UPS, and FedEx cannot deliver to PO Boxes. Some USPS shipments may be eligible when available. Please contact us prior to ordering if a PO Box is required.

13. International Shipping Notes

Freight shipping is generally not available outside the United States. Customs clearance may delay international deliveries. International orders may be final sale depending on product type and shipping method.

Please review our Return & Refund Policy or contact us prior to purchase for clarification.

14. Shipping Holidays & Carrier Delays

Carriers do not operate on certain holidays. Seasonal volume and supply chain conditions may cause delays. We recommend placing orders well in advance for time-sensitive deliveries.

15. Contact Us

Sky Camp Supply (PalaceofPalms LLC dba Sky Camp Supply)
2520 Venture Oaks Way, Suite 120
Sacramento, CA 95833
Email: support@skycampsupply.com
Phone: +1-650-449-4038

16. Policy Updates

We may update this Shipping & Delivery Policy to reflect operational, supplier, carrier, or legal changes. Updates are effective upon posting and reflected by the “Last updated” date.