Last updated: December 15, 2025

1) Introduction

This Shipping & Delivery Policy describes shipping, delivery, tracking, and freight appointments for orders placed on skycampsupply.com, operated by PalaceofPalms LLC dba Sky Camp Supply (“Sky Camp Supply,” “we,” “us,” or “our”).

Because many of our products ship directly from trusted suppliers (and some ship by freight), delivery timelines and procedures may vary by product.

2) Shipping Destinations

We ship to the continental United States and also offer shipping to Alaska, Hawaii, U.S. territories, and international destinations where available.

Some large, oversized, or freight-only items may be restricted to U.S. delivery only depending on the product, supplier, and carrier capabilities. If an item cannot be shipped to your destination, we’ll contact you with options (including order cancellation/refund if needed).

3) Shipping Costs

A. Free Shipping (Continental U.S.)
We offer free standard shipping on eligible orders shipped to the continental United States. Certain remote/limited-access areas may incur a surcharge; if so, we will communicate this before processing/shipping whenever possible.

B. Alaska / Hawaii / U.S. Territories / International Shipping
Shipping charges are calculated and displayed at checkout when available. Some products may require a custom shipping quote due to size, weight, or destination.

C. Duties, Taxes, and Import Fees (International Orders)
International orders may be subject to customs duties, taxes, brokerage fees, and other import charges imposed by your country. These charges are the customer’s responsibility and are not controlled by Sky Camp Supply.

4) Order Processing Time

A. Standard Processing
Most in-stock, small-parcel orders are processed in approximately 1–3 business days. Processing occurs Monday through Friday, excluding carrier holidays.

B. Supplier-Direct Fulfillment
Many items ship directly from our suppliers. Processing time may vary by supplier and product type.

C. Custom / Built-to-Order Items
Large or custom items may have lead times of approximately 1–3 weeks, depending on the product and production schedule.

5) Shipping Methods and Carriers

We use reputable carriers depending on the product and destination, including UPS, FedEx, USPS (select shipments), and LTL freight carriers for oversized/heavy items.

Shipping method selection is determined by the product and supplier fulfillment requirements.

6) Estimated Delivery Timelines

Delivery timelines are estimates, not guarantees, and may vary due to weather, carrier delays, customs clearance (international), supplier constraints, or other factors outside our control.

Common ranges (when in stock):

• Small-parcel items (e.g., many rooftop tent shipments when in stock): typically ship out within 1–3 business days.

• Custom/large items: often ship within 1–3 weeks (varies by item).

• Freight/LTL items: may require appointment scheduling, which can affect “delivered by” estimates.

7) Expedited Shipping

If expedited shipping options (such as FedEx 2-Day or Overnight) are available at checkout, expedited shipping affects transit time after the order ships. Expedited options do not always shorten supplier processing time.

Expedited shipments typically deliver Monday through Friday (no weekend/holiday delivery unless explicitly offered by the carrier and selected at checkout). Carrier service guarantees may not apply to all areas.

8) Freight Shipping and Delivery Appointments (LTL)

Freight shipping typically applies to large, heavy, or oversized items.

A. Delivery Requirements

• Freight deliveries generally require access for a semi-truck and trailer.
• Residential freight deliveries usually require an appointment. The carrier typically contacts you to schedule delivery once the shipment reaches the local terminal.
• Someone 18+ should be present to accept delivery.

B. Curbside, Liftgate, and White-Glove Delivery

• Curbside delivery typically means delivery to the curb/driveway (not inside your home).
• Liftgate service may be included or available for many standard pallet shipments, depending on the carrier and item.
• White-glove services (where available) may include additional handling such as placement, unpacking, and debris removal, and may require an added fee and special scheduling. Availability varies by product and location.

C. Limited Access and Terminal Pickup
Some locations (remote, narrow streets, certain residential areas, islands, or other limited-access zones) may not be serviced by standard freight delivery, or may require additional fees. In some cases, terminal pickup may be required. We are not responsible for carrier-imposed accessorial fees that result from delivery constraints at your location.

9) Delivery Inspection and the 2-Day Return Rule (Critical)

We strongly recommend inspecting shipments immediately upon delivery.

A. 2-Day Return Rule for Damage/Defect/Non-Conforming Shipments
You must report any damage, defect, or non-conforming shipment to Sky Camp Supply within 2 days of delivery/receipt.

Your report must include:

• your order number,
• photos of the outer packaging, inner packaging, shipping label, and the issue, and
• the shipper exception number when applicable (carrier exception/claim reference number shown in tracking, on freight paperwork, or provided by the carrier).

The shipper exception number is the carrier’s exception/claim reference and may appear in the carrier tracking details (e.g., “Exception” or “Delivery Exception”), on freight paperwork such as the Proof of Delivery (POD), or in a claim/exception email or reference provided by the carrier.

If these steps are not followed, we may be unable to file a carrier/supplier claim and the shipment may be treated as accepted; the “No Return Policy” for that non-conformity applies, to the extent permitted by law.

B. Freight (LTL) Deliveries
Before signing, inspect the pallet/packaging. If visible damage exists, note it on the Proof of Delivery (POD) and take photos. You may have the right to refuse delivery for significant damage. Regardless, you must still report the issue to us within 2 days with required documentation.

C. Small Parcel Deliveries (UPS/FedEx/USPS)
Report any damage/defect/non-conformity within 2 days with photos and the shipper exception number when applicable.

10) Tracking and Order Status

When your order ships, you’ll receive tracking information by email. Please allow up to 48 hours after label creation for tracking updates to appear.

Once your order is in transit, we recommend monitoring tracking updates directly via the carrier.

11) Address Accuracy, Undeliverable Packages, and Returned Shipments

You are responsible for providing an accurate shipping address and contact information (especially phone number for freight deliveries). If an order is returned to sender due to an incorrect/undeliverable address or refusal (not related to documented carrier damage), you may be responsible for reshipment fees and related costs.

12) PO Boxes and APO/FPO

• Some USPS shipments may be eligible for PO Boxes (when offered).

• UPS/FedEx and freight shipments generally cannot deliver to PO Boxes.
  If you need delivery to a PO Box, contact us before ordering so we can confirm available options.

13) International Shipping Notes

A. Freight Restrictions
At this time, freight/LTL shipping is generally not available outside the United States.

B. Customs Delays
International shipments may require customs clearance, which can delay delivery beyond estimated timeframes.

C. International Returns
International orders may have additional restrictions and may be final sale depending on the product and shipping method. Please review our Return & Refund Policy for full details or contact us prior to purchase.

14) Shipping Holidays and Carrier Delays

Carriers do not pick up or deliver on certain holidays, and seasonal volume (especially around major holidays) may cause delays. We recommend ordering early if you have a time-sensitive delivery.

15) Contact Us

Questions about shipping, delivery, or tracking? Contact us:

Sky Camp Supply (PalaceofPalms LLC dba Sky Camp Supply)
2520 Venture Oaks Way, Suite 120, Sacramento, CA 95833
Email: support@skycampsupply.com
Phone: 1-650-449-4038
Support Hours: Monday–Sunday | 9am–5pm EST

16) Changes to This Shipping & Delivery Policy

We may update this policy from time to time to reflect operational, carrier, supplier, or legal changes. We will update the “Last updated” date at the top of this page when changes are made.