Privacy Policy

Last updated: December 20, 2025

1) Introduction

This Privacy Policy explains how PalaceofPalms LLC dba Sky Camp Supply (“Sky Camp Supply,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit or use skycampsupply.com (the “Website”) and any related features, content, products, or services we provide (collectively, the “Services”).

Sky Camp Supply is powered by Shopify, which enables us to provide ecommerce functionality and operate the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

2) Personal Information We Collect

When we say “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include information that has been de-identified or aggregated so it cannot reasonably be linked to you.

Depending on how you interact with the Services, we may collect:

A. Contact Details
Name, email address, phone number, shipping address, billing address.

B. Account Information
Username, password, preferences, and settings (if you create an account).

C. Transaction Information
Items viewed, added to cart, saved, purchased, returned, exchanged, or canceled; order history and related details.

D. Payment Information
Payment method details and payment confirmations. Payment transactions are typically processed by Shopify and/or payment processors. We do not store full payment card numbers ourselves.

E. Communications
Information you provide when you contact us, submit forms, or request support.

F. Device and Usage Information
IP address, device type, browser information, approximate location (derived from IP), cookie identifiers, and information about how you interact with the Services (for example: pages viewed, clicks, time spent, and referring pages).

3) How We Collect Personal Information

We may collect personal information from these sources:

A. Directly from You
When you place an order, create an account, subscribe to emails or SMS, fill out a form, post a review, or contact support.

B. Automatically Through the Services
Through cookies and similar technologies when you browse or interact with the Website.

C. From Service Providers
Companies that help us operate the Services (for example: payment processing, analytics, fraud prevention, customer support tools, fulfillment, and shipping providers).

D. From Partners or Other Third Parties
For example, if you engage with us through social media platforms or third-party services, where permitted by law.

4) How We Use Personal Information

We may use personal information to:

A. Provide and Operate the Services
Process orders and payments, fulfill purchases, ship products, handle returns/exchanges, and provide customer support.

B. Personalize and Improve the Services
Remember preferences, understand how the Website is used, troubleshoot issues, and improve performance and user experience.

C. Communicate with You
Send order confirmations, shipping updates, account notices, and customer service responses.

D. Marketing and Advertising
Send promotional communications (email, SMS, or postal mail) and—where permitted—deliver, personalize, or measure advertising based on your activity on the Services. You can opt out of marketing communications at any time (see Section 9).

E. Security and Fraud Prevention
Protect accounts and transactions, detect suspicious activity, and secure the Services.

F. Legal and Compliance
Comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

5) How We Disclose Personal Information

We may disclose personal information in the following circumstances:

A. Service Providers
With Shopify and other vendors that perform services for us (for example: payment processing, analytics, customer support, cloud hosting, fulfillment, and shipping).

B. Business and Marketing Partners
Where permitted by law, we may share information with partners to help us run marketing campaigns, measure performance, and support targeted advertising—subject to your choices and any required consent.

C. At Your Direction or With Your Consent
When you request that we share information (for example, for delivery instructions, integrations, or social media features).

D. Corporate Transactions
In connection with a merger, acquisition, financing, bankruptcy, or sale of all or part of our business or assets.

E. Legal Obligations and Protection
To comply with legal process, enforce our terms/policies, or protect the Services, our rights, and the rights of others.

6) Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, scripts, and SDKs) to operate the Services, remember preferences, understand usage, and—where permitted—support marketing and advertising.

Where required by law, we request consent before placing non-essential cookies. For details, please see our Cookie Policy.

7) Relationship with Shopify

Our store is hosted on Shopify. Shopify processes certain personal information about your access to and use of the Services in order to provide and improve the Shopify-powered ecommerce platform and related services. Personal information you submit through the Services may be transmitted to Shopify and to service providers acting on Shopify’s behalf, which may be located in countries other than where you reside.

To learn more about Shopify’s privacy practices and available privacy controls, you may review:

8) Security and Retention

We use reasonable safeguards designed to protect personal information, but no method of transmission or storage is completely secure. Please avoid sending sensitive information through unsecured channels.

We retain personal information for as long as reasonably necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

9) Your Rights and Choices

Depending on where you live, you may have some or all of the following rights (subject to legal exceptions):

A. Access / Know
Request access to personal information we hold about you.

B. Delete
Request deletion of personal information we maintain about you.

C. Correct
Request correction of inaccurate personal information.

D. Portability
Request a copy of your personal information in a portable format.

E. Opt Out of Targeted Advertising / “Sale” or “Sharing”
In some U.S. states, sharing personal information for targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. Where applicable, you may have the right to opt out of these activities.

Manage Privacy Preferences

You can exercise opt-out rights by visiting our Manage Privacy Preferences page.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out of activities that may be considered a “sale” or “sharing” of personal information, or other uses that may be considered targeted advertising, for the browser and device you used to visit our website, where required by law.

Note: Opt-out requests typically apply to the device and browser you’re using. If you use multiple devices or browsers, you may need to update your preference on each.

F. Marketing Preferences
You can unsubscribe from promotional emails using the link in our emails. If you opt out, we may still send non-promotional messages (for example: order confirmations or account updates).

How to Exercise Your Rights

You may submit requests by contacting us (see Section 14). We may need to verify your identity before processing your request. Where permitted by law, you may use an authorized agent; we may request proof of authorization.

We will not discriminate against you for exercising your rights.

10) Do Not Track and Global Privacy Controls

Some browsers offer “Do Not Track” signals. Because there is no universally accepted standard for interpreting these signals, we may not respond to them. Where required by applicable law, we honor legally recognized opt-out signals (such as Global Privacy Control) for certain data uses.

11) International Transfers

We may transfer, store, or process personal information outside the country where you live, including in the United States. If we transfer personal information out of the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses or equivalent safeguards) unless an adequacy decision applies.

12) Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of third parties. Please review their privacy policies before providing them personal information.

13) Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, contact us to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16 years of age.

14) Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

Sky Camp Supply (PalaceofPalms LLC dba Sky Camp Supply)
2520 Venture Oaks Way, Suite 120, Sacramento, CA 95833
Email: support@skycampsupply.com
Phone: 1-650-449-4038
Support Hours: Monday–Sunday | 9am–5pm EST

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on the Website and revise the “Last updated” date above.